Diagnostic Terms

This written SOW is issued only after an eligible 20-minute fit conversation confirms that one bounded workflow can be diagnosed within the approved evidence model. It must be sent within one business day after that eligible fit conversation. It is valid for seven calendar days. The SOW must be signed and the full USD 750 payment must clear within that validity period. An expired offer is not reissued within SPA v0.2.

Qadarim will diagnose one agreed booking or coordination workflow.

Only the workflow named in this signed SOW is in scope.

Fixed fee: USD 750.

Payment timing: 100% upfront.

The full USD 750 must clear before work begins.

No discount, free pilot, installment, deferred-payment substitution, success fee, reciprocal purchase, or bundled implementation is available under SPA v0.2.

Payment method for the approved implementation route: PayPal Business invoice, subject to current provider-capability verification before client use.

No payment is taken to book the 20-minute fit conversation.

Qadarim will deliver the five diagnostic outputs within seven business days.

Qadarim must confirm evidence completeness or identify missing in-scope evidence within one business day after submission. Qadarim may not delay acceptance by requesting evidence outside the approved evidence boundary.

For SPA v0.2, a business day means Monday through Friday excluding U.S. federal holidays. Operational deadlines use U.S. Eastern Time.

An authorized decision-maker remains responsible for approving scope, evidence sharing, and purchase. The intake participant may be that decision-maker or a staff member who directly operates the selected workflow.

A client-caused delay in required evidence or essential clarification pauses the delivery clock. Qadarim will record the pause, cause, requested action, and restart date in writing. Client non-participation may pause or prevent completion, but it does not expand scope or permit prohibited access.

The engagement includes one 45-minute review meeting. Qadarim will present the findings, answer clarification questions about the delivered analysis, confirm recommendation priorities, and accept one consolidated round of factual corrections.

The client must submit consolidated factual corrections within two business days after the review meeting. Qadarim will correct demonstrable in-scope factual errors within two business days.

If useful analysis cannot be completed within these boundaries, Qadarim will decline or stop the engagement rather than pressure the client to provide prohibited access.

Implementation is separate. The diagnostic may identify implementation requirements and a next-step decision, but it does not bundle or presume implementation.

Qadarim will treat non-public client material supplied for the selected workflow as confidential diagnostic evidence. It will be used only to perform and administer the agreed diagnostic, stored only in access-controlled Qadarim systems, and restricted to the person performing the diagnostic. Qadarim will not reuse client evidence for marketing, model training, another client, or another workflow without explicit written permission.

This clause does not change obligations imposed by applicable law or an executed client obligation.

The client must receive the current Privacy and Evidence-Handling Notice before evidence submission.

Client diagnostic evidence is scheduled for deletion 90 calendar days after final delivery, or earlier following a valid contractual request, unless a legal obligation requires longer retention.

Contracts, invoices, payment records, and records required by law may be retained for the applicable legal period.

Deletion status must be recorded in the retention/deletion log.

Fit conversation: no payment is taken. When the guarded scheduling system is live, the confirmation path must provide a review/reschedule route and must prevent duplicate invitation-linked bookings. Until that live dependency is verified, no SPA v0.2 prospect may be released into the booking path.

Paid-engagement sessions: intake and review may be rescheduled through the business contact route. A client-caused delay may pause the delivery clock only where the governing conditions allow, and Qadarim must document the pause and restart. This artifact adds no cancellation fee or other penalty.

Client-initiated termination does not create a new refund promise in this artifact; applicable law and the executed SOW control any obligation not defined by the frozen Control Pack.

Qadarim will provide a full refund if Qadarim cancels or fails to deliver the agreed diagnostic due solely to Qadarim.

Client-caused delays pause the delivery clock.

Dissatisfaction alone does not create a refund right.

Demonstrable in-scope factual errors are handled through the included factual-correction process.

This protection must also appear in the transaction terms and invoice/payment terms before payment.

Qadarim does not guarantee revenue, savings, implementation results, or that an implementation project will be recommended. The diagnostic is decision work based on the permitted evidence available for the one agreed workflow.